Insurance
Choosing a removalist?
It is difficult to know which removalist to choose. Ask for referrals or talk to real estate agents or solicitors etc where the removalist is based. Word of mouth is usually reliable. Also check that the removalist is an Australian Furniture Removers Association (AFRA) member. To be an AFRA member the removal company undergoes a rigorous application process and has to guarantee to operate to a minimum service and to strict standards, policies and code of conduct. For more information feel free to call AFRA on 1800 671 806.
Financial Services Guide
We at Lynns will discuss in depth all about your removal and guide you through all the planning stages. See our free Planning your removal guide.
How we can help with your insurance
We hold a Customer Goods in Transit and Storage insurance policy. On your behalf, we can arrange for this policy to cover you. Alternatively, you can obtain insurance from an insurance company of your own choice.
If you ask us to arrange Customer Goods in Transit and Storage insurance, we will give you a Product Disclosure Statement (PDS). This will describe the main features of the policy. You should read the PDS to decide if the policy suits your needs, objectives and financial situation before you decide whether to obtain it because we cannot advise you about your insurance needs.
If you need advice or your insurance needs are different from the cover available in our policy, we can refer you to Aldridge & Street who will be able to assist you.
How we are paid
For arranging for you to be insured under our policy, we receive the difference between the amount you pay us for your insurance and the cost of the premium we pay for the policy (which is based upon our annual turnover) and the amount we pay for claims under $2,000.The amount you pay us is based on the value of the goods we are removing or storing on your behalf.
Lynns Removal’s staff who arrange your insurance are paid a salary. They do not receive a bonus for arranging insurance for you.
In addition, Aldridge & Street received a commission of 0-20% for arranging our policy. They do not receive any amount when we arrange for the policy to cover you.
Complaints and disputes about our services
We are a member of the Australian Furniture Removers Association (AFRA). AFRA handles all complaints or disputes about our services. Contact the Executive Director at AFRA.
AFRA may be contacted at:
Unit 6/7 Packard Avenue,
BAULKHAM HILLS NSW 2153
Ph: (02) 9659-5300. Fax: (02) 9659-5311.
If AFRA does not resolve the complaint to your satisfaction, you can refer it to Insurance Brokers Disputes Limited. For further information about IBDL, contact them directly on 1800 064 169.
Click here to open:
Product Disclosure Statement (PDF Format)(Word Format)
